Microsoft Dynamics CRM 4.0 Unleashed |  | Authors: Marc J. Wolenik, Damian Sinay
Publisher: Sams
Category: Book
List Price: $59.99
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Rating:  5 reviews
Sales Rank: 363347
Media: Paperback
Edition: 1
Pages: 864
Number Of Items: 1
Shipping Weight (lbs): 2.8
Dimensions (in): 9 x 7 x 1.9
ISBN: 0672329700
Dewey Decimal Number: 658.812028553
EAN: 9780672329708
ASIN: 0672329700
Publication Date: March 15, 2008
Availability: Usually ships in 1-2 business days
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Product Description
Microsoft® Dynamics CRM 4.0 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, and managing Dynamics CRM in your unique business and technical environment. Authored by two leading Microsoft Dynamics implementers, this book systematically explains how the system works, why it works that way, and how you can leverage it to its fullest advantage. The authors present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. The far-reaching coverage ranges from Dynamics CRM’s sales, marketing, and customer service features to its automated workflows; from Outlook and Office integration to reporting and security. The authors offer independent insight into Dynamics CRM’s most powerful new features, from its improved interface to its new mail merge and data migration tools. This book is for every IT professional who intends to work with Dynamics CRM, regardless of their experience with Dynamics or other CRM solutions. The authors provide example-rich, realistic coverage of advanced Dynamics customization, extensibility, and integration: information that is available nowhere else. Detailed information on how to⦠- Set up, configure, and maintain all facets of Dynamics CRM in any organization or industry
- Thoroughly understand both the on-premise and hosted versions of Dynamics CRM
- Make the most of Dynamics’ new features, including email, the Outlook client, Internet Facing Deployment (IFD), and relationships
- Manage sales leads, opportunities, accounts, contacts, marketing lists, sales collateral, campaigns, quotes, orders, and invoices
- Improve customer service by integrating schedules, cases, contacts, product/service information, and more
- Build powerful automated workflows that streamline key sales tasks and liberate salespeople for more effective selling
- Efficiently administer and secure any Dynamics CRM implementation
- Drive greater value by integrating Dynamics CRM with Microsoft Office productivity tools
- Customize and extend Dynamics CRM using Visual Studio, .NET, and custom plug-ins and add-ons
ON THE WEB: Download all of this book’s examples and source code at informit.com/title/9780672329708
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| Customer Reviews:
 The quick guide to many CRM answers - this book saves time. July 21, 2010
D. Weiner (New York NY)
CRM Unleashed as a complete guide to unlocking the potential of your CRM system. The techniques contained in the book will guide you based on best practices and tested methodology. This book offers complete solutions for many common questions which will lead you to a wealth of ideas to continue to extend your own CRM system. The writing style is a common-sense approach so that you don't have to be a programmer to understand that content, something you won't find in other books on the market.
I'd recommend this to anyone looking to gain a solid understanding of the power of CRM and how it can be molded for your business.
A very well written book November 17, 2008
D. Gregory Fyn (Trenton, NE)
3 out of 3 found this review helpful
This book was extremely well written. It was an easy read full of real life examples. If it were to be used as a reference book, the chapters are well organized and it would be easy fo the user to select chapters that would be relevant to thier task. I would definitely buy this book again and will look for other titles. The only thing I can think of that would have improved this title is that the screenshots are extremely small and sometimes it is hard to tell what you're looking at...I'll repost if this is different after my visit to the opthamologist. ;)
Greg Fyn
Prairie Wind PC's
Useful if you have decent computer skills. April 1, 2009
Emily M. Verbeke (Albion, MI USA)
I've found this book to be very helpful. I've been working to facilitate our family business's adoption of Microsoft Dynamics CRM by doing some customization and additional set-up. I turn to this book to answer questions frequently throughout the day as I work on this project. It doesn't have explicit step by step instructions so you have to be comfortable and proficient with computers. If you have good computer skills this is a good book to help customize CRM to your needs and explore the workflow functionality.
The Perfect Reference Book... August 31, 2009
Beth Fenton (Sacramento, CA)
I found this book to be very well written and informative. I have worked in the industry for some time now and this is not only a book I feel very comfortable referring to my customers and co-workers, but also use as a reference for myself from time to time. It is well organized and laid out. This makes it very reader friendly and you won't have to spend hours searching for the answer to your questions. I would definitely recommend this book for anyone who uses Microsoft Dynamics CRM or who is considering whether or not Microsoft Dynamics CRM will meet their business needs. Unleash the power of CRM for yourself!
Microsoft Dynamics CRM 4.0 Unleashed
 Was that unleashed or unboxed? January 12, 2009
Derek Anderson (Camden, ME)
1 out of 1 found this review helpful
While well written and informative, this title read more like a user manual than a book to help you unleash the power of CRM. I was hoping this book might help with utilizing CRM in the real world, instead I learned all about the standard opperations and configurations. I believe Dynamics CRM Unboxed to be the more appropriate title for this book. I'll have to keep looking for the book that really helps me to unleash this application.
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